Fair Use & Refund Policy

1. Our Commitment

We are committed to delivering real value through consistent grocery savings and community-driven benefits.

2. Subscription Nature

This is a subscription-based service where benefits are allocated monthly once payment is received. The value is provided through access, pricing advantages and partner offerings.

3. Fair Use Principle

Once benefits have been allocated or accessed, the service is considered fulfilled for that billing cycle.

4. When Adjustments May Apply

We may review and assist in cases where:

• A duplicate payment was made
• A verified system or billing error occurred
• No benefit was received due to a confirmed issue

5. When Adjustments Do Not Apply

Adjustments are generally not applicable where:

• Benefits have already been issued or used
• The benefit validity period has passed
• Cancellation occurs after allocation

6. Request Process

All queries must be submitted within 7 days of payment and include proof of payment and relevant details. Each case is reviewed fairly and individually.

7. Resolution

Where applicable, resolutions are processed within a reasonable timeframe and handled via the original payment method where possible.

8. Personal Information

We collect registration details such as name, email address, cellphone number, city and ID or passport information to verify membership, process payments, manage benefits and help prevent duplicate or fraudulent use. This information is treated as confidential and is not displayed publicly.